1. Introduction

At WebGite, we are committed to providing high-quality web development services and ensuring client satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued. By using our services, you agree to this Refund Policy. If you do not agree with these terms, please do not use our services.

2. Eligibility for Refunds

Refunds may be considered under the following circumstances:

2.1. Service Non-Delivery

If we fail to deliver the agreed-upon services within the specified timeline without prior notification or reasonable cause, you may be eligible for a full or partial refund.

2.2. Project Cancellation by Client

If you decide to cancel a project after the commencement of work, a partial refund may be issued based on the proportion of work completed up to the cancellation date. A detailed breakdown of work completed and associated costs will be provided.

2.3. Dissatisfaction with Service

If you are not satisfied with the quality of our services, we will work with you to address the issues. If we are unable to resolve the matter to your satisfaction, a partial refund may be considered based on the specific circumstances and the work completed.

3. Refund Process

To request a refund, please follow these steps:

1. Contact Us: Email us at support@webgite.com within 30 days of the issue arising, providing details about your request and the reason for the refund.
2. Review: We will review your request and may ask for additional information or clarification.
3. Decision: We will inform you of our decision regarding your refund request within 14 days of receiving all necessary information.

4. Conditions for Refunds

Refunds are subject to the following conditions:

• Scope of Work: Refunds will not be issued for work that has been completed and approved by the client.
• Timeliness: Refund requests must be made within 30 days of the issue arising.
• Third-Party Services: Costs for third-party services (e.g., domain registration, hosting, stock images) are non-refundable.

5. Non-Refundable Situations

Refunds will not be issued in the following situations:

• Change of Mind: Refunds are not available if you change your mind after the project has commenced.
• Client Delays: Refunds are not available for delays caused by the client, including but not limited to failure to provide necessary information or approvals.
• Completed Work: Refunds are not available for services that have been fully completed and delivered as per the agreed-upon scope of work.

6. Disputes

If you disagree with our decision regarding your refund request, you may contact us to discuss the matter further. We strive to resolve disputes amicably and to your satisfaction.

7. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page and will be effective immediately upon posting. You are advised to review this Refund Policy periodically for any changes.

8. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us:

WebGite
Email: support@webgite.com